3D Secure (also known as Verified by Visa, Mastercard Securecode) is an authenticated payment system that offers added security for your online purchases. During payment, your bank checks the card holder's identity before validating the transaction.

The authentication process

Stage 1: book your e-ticket or ticket with free delivery by post in the usual way and enter your bank details

Stage 2: connect to your bank's website and confirm your identity.

After validating your bank details you are transferred to your bank's website. A 3D Secure window appears and you are asked to follow an authentication procedure which differs for each bank. You may be asked to:

• enter your date of birth,
• enter a code you have received by SMS,
• answer a secret question, etc.

Stage 3: complete and validate your order

After confirmation from your bank, your payment is validated and your transaction completed. You will receive your booking confirmation by email.

Your transaction will be cancelled after 3 failed authentication attempts. Your card will be blocked after 3 cancelled transactions. If this happens, contact your bank. 

Please direct any questions about 3D Secure (obtaining a code, lost code, changing your code, etc.) or the authentication process to your bank.